How to change Network Name from Lennar-XXXXXXX (2nd Owner)

[FAQ-Lennar]

I have run into a similar situation. Moved in to a new lennar home as 2nd owner. The Lennar-****** already existed but despite me using the password present in the sticker, it said failed internet. I did have my internet provider move my fios service to the new house and connected the router with the mesh. Still no internet. Just 3 configure me networks and one Lennar-****** network. 

I just factory reseted all the APs and the main ruckus in the garage and now even the Lennar-****** has disappeared. How do I make this work?

[FAQ-Lennar]

I am unable to access link. It is asking for permission. 

[Imran_ruckus]

Hi @FAQ-Lennar 

Thank you for the response.

Apologies, I have granted the permission, please try now.

Thank you for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @FAQ-Lennar 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[FAQ-Lennar]

Hello, 

I tried to upload the photos the other day. I'm not sure if you saw them. As of now the issue remains unresolved. In changing the wire I couldn't get internet from the ISP router even. I was trying to at least get internet for the house. 

I'm not sure how else we can do this.

[Imran_ruckus]

Hi @FAQ-Lennar 

Thank you for your response and for providing the pictures.

Based on the images you shared, the connections and light status of the RUCKUS ICX-7150-C12P Switch appear to be normal.

I recommend performing a factory reset on the RUCKUS Access Points once again. Please follow the guidelines outlined in the RUCKUS Lennar Knowledge Base article available at the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Note: Please perform the factory reset only on ONE connected Access Point. For example if you have you have 3 Access Points in your case, remove the cables of any TWO Access Points from the Switch ports, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point. 

If you have any further questions or concerns, please do not hesitate to reach out.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,  
Imran Sanadi  
RUCKUS Lennar Home Community