RUCKUS R510 Access Point (AP) keep dropping or Not working

[vasokan21]

I have a three-story house with a RUCKUS R510 Access Point (AP) on each floor. However, the internet connection on the second and third floors drops every 5 to 10 minutes. In the basement, the 5G and 2.4G indicator lights are amber. I've tried all the community suggestions, but nothing seems to work.

On the other side, my internet is working without any issue with the internet provider modem/router. Please help fix this issue ASAP as it is highly affecting my daily work productivity.

Thanks

Vgnesh A

[pinky_ruckus]

Hi @vasokan21 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community