RUCKUS R510 Access Point (AP) keep dropping or Not working

[vasokan21]

I have a three-story house with a RUCKUS R510 Access Point (AP) on each floor. However, the internet connection on the second and third floors drops every 5 to 10 minutes. In the basement, the 5G and 2.4G indicator lights are amber. I've tried all the community suggestions, but nothing seems to work.

On the other side, my internet is working without any issue with the internet provider modem/router. Please help fix this issue ASAP as it is highly affecting my daily work productivity.

Thanks

Vgnesh A

[pinky_ruckus]

Hello @vasokan21 ,

Thank you for the response.

Please update us once you have followed the steps in the article.

Kindly let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @vasokan21 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @vasokan21 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[vasokan21]

Hi the first step did not work. The second step below seems very complicated, I want Ruckus to perform this and resolve the issue.

"IF THE RESET WITH A PAPER CLIP EXPLAINED DOESN’T WORK, We need to perform the Software recovery process in the second solution"  

[pinky_ruckus]

Hello @vasokan21 ,

Thank you for the response.

As you mentioned that you have performed reset on the Switch, could you please confirm if you have performed reset multiple times?

If then, the only option left is software recovery.

We need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need to re-install the image to boot up properly.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.( reset process and software recovery is explained in this article)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the steps mentioned in the article and mention the point where you are getting stuck. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.