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RUCKUS ICX7150-C12P is not powering up

JohnK
New Contributor

My ICX7150-C12P is not powering up. I tried to plug in several places which is working well, but the amber just lighted on about 0.2 sec and went dark, then nothing on.  Also I tried all options posed on the forum, but it just simply didn't work.  I requested RMA on RUCKUS homepage, and it told me to communicate here first. Please help to fix this issue asap to connect all devices in my home.  

Thank you. 

7 REPLIES 7

Hi @JohnK 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Dear Imran,

Thank you for your advise.

However the chat did not give me to send the link, and I just got an email with the case number which will be closed due to I need to talk to Lennar forum.

Can you please assist me where/how should I send the link?

 

Thank you.

Hi @JohnK 

Thank you for the response.

Please read my previous response carefully, initiate the chat and follow the process as described in the same post.

Thank you again.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.