RUCKUS ICX Lights don't work, no power to ethernet

[SergeantSomm]

As I'm not the only one experiencing this issue, I assume this will be a replacement.

Ruckus ICX 7150 no longer powering up. No lights at all on the switch.  Tried multiple different outlets, power cords, etc.   The access points in the ceiling are not powering on either. Not sure when it happened. As I use an ethernet splitter from the router for most of my non-powered ethernet cords. I suspect just faulty equipment. 

I have tried resetting the ICX at least 30 times (I always feel like I can fix it) and nothing works.  Does anyone know if the ceiling units would work with a different product?

[SergeantSomm]

I was able to access the drive via desktop version.   I have uploaded the files. 

[Imran_ruckus · Accepted solution]

Hi @SergeantSomm 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.