Dear RUCKUS Support Team,
I am writing to report a critical issue with my RUCKUS ICX-7150-C12P switch, which has completely powered down without warning or any identifiable cause. This has resulted in a total loss of connectivity throughout my home.
I have performed the recommended troubleshooting steps, including multiple attempts at a factory reset; however, each attempt was unsuccessful. When the power supply is plugged in, the LED status lights flash once briefly and then remain completely off. The switch does not power on or respond after this initial flash.
To rule out power-related issues, I verified that the outlet is functioning correctly by testing it with other devices (demonstrated in the attached video). Despite this, the switch remains unresponsive.
This device serves as the central hub for my home network, including critical systems such as my Ring security cameras and home alarm system, all of which are currently non-operational as a result of this failure.
Based on similar issues reported in the RUCKUS support forums, this behavior appears to be a known hardware failure that typically requires an RMA for resolution. Given the troubleshooting already completed and the current non-functional state of the device, I would like to request an RMA to repair or replace the unit.
I have videos and photos available to upload for your team’s review and can provide any additional information needed to expedite this request.
Thank you for your assistance,
Hi @markemdude
Greetings!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
From the case description, I understand that the Switch is not turning on and you have tried disconnecting and reconnecting the cables.
Also, you have tried resetting the Switch multiple times.
Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet?
Also, please try connecting the Ethernet cable to any one of the 12 ports on the Switch as in the given picture:
Please refer to the below pictures as an example.
Please use the below link to upload a VIDEO:
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
Hello @markemdude ,
Greetings!
Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.
Thank you once again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community
