RUCKUS ICX 7150-C12 switch IP address is invisible

[simonsun524]

 I have an ICX 7150-c12 switch with 3 APs in my house for 3+ years, lately I have trouble to connect to any of my banking apps while using iPhone and speedtest app on iphone also errored out a lot. I was trying to ssh to the devices, the Advanced IP Scanner only shows 3 APs and one of the AP (192.168.1.252) was unplugged from the switch just for debugging. Where is the IP address for the ICX 7150-C12 switch?

[simonsun524 · Accepted solution]

Hi Imran,

  I unplugged then plugged the power of the switch and modem many times in past few days. but the number of working switch reported by the Unleashed-Dashboard is always ZERO.  Is the hardwire broken?

[simonsun524 · Accepted solution]

Console access works! Here is the screenshot.

[Imran_ruckus]

Hi @simonsun524 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and there is no IP Address of RUCKU ICX-7150-C12P Switch when you perform an IP Scan.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me  know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[simonsun524]

To answer your questiions:

1. Was there any power outage before you started facing this issue?

Yes, there were a few power outages within past few months due to the storms

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

My wired network is fast and reliable.

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

3 APs connected to the switch. All LEDs on the APs and the Switch are green. 

Please let me know if you need more information.

[Imran_ruckus]

Hi @simonsun524 

Greetings!!!

Thank you for the response and the detailed information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please reboot (Unplug and plug from the power outlet) your ISP (Internet Service Provider) Router and ICX Switch once and perform an IP Scan. Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

You should see the Switch Dashboard when you try to access with a web browser, as shown in the below screenshot to confirm it’s a Switch IP Address. 

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[simonsun524 · Accepted solution]

Hi Imran,

  I unplugged then plugged the power of the switch and modem many times in past few days. but the number of working switch reported by the Unleashed-Dashboard is always ZERO.  Is the hardwire broken?