RMA Requested

[RobertCostigan]

2025-01-16 12:16 AM

Hi Robert

This is follow up email in reference to case #01911037

If the troubleshooting is completed and RMA was advised, please share the conversation link with the engineer on community portal for validation.

Best Regards,

Pema Lachenpa (Customer Account Representative) Licensing & Administrative Team(LAT)
My hours are: – 08:00 – 17:00 SGT| Mon-Fri
“Got Licensing questions? We have answers” https://support.ruckuswireless.com/hth-licensing
Customer support is open 24x7, Contact Us: https://support.ruckuswireless.com/contact-us
Have a question or need to escalate? “Chat Now”"

Source: Pema Lachenpa

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2025-01-15 03:17 AM

Hi Robert,

Based on your request, we understand that you are looking for Technical Assistance on your Ruckus Wireless /Switching product deployed in your Lennar Home.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted.

You can find the Ruckus Support for Lennar Homes at ‘https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice. You will need to create an account on the forum to receive support.

Once trouble shooting is completed by Engineer on community forum, they will let you know if RMA is required.

Best Regards,

Pema Lachenpa (Customer Account Representative) Licensing & Administrative Team(LAT)
My hours are: – 08:00 – 17:00 SGT| Mon-Fri
“Got Licensing questions? We have answers” https://support.ruckuswireless.com/hth-licensing
Customer support is open 24x7, Contact Us: https://support.ruckuswireless.com/contact-us
Have a question or need to escalate? “Chat Now”"
ref:!00D5006n2C.!500PH0Wxnr0:ref

Source: Pema Lachenpa

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2025-01-15 03:12 AM

Requesting this expedited. Device is in home and have been without use of internet for week

Source: Web API

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2025-01-15 03:12 AM

2025-01-15 03:06 AM

Can I receive the shipping number and a supervisor reach out to confirm that this item has been shipped.

Source: Web API
2025-01-15 03:04 AM

Following up on the status of the shipment of this item. It has been a week without any updates

Source: Web API
2025-01-13 09:36 PM

Good afternoon, following on the status of the new switch being mailed out. Internet is weak without AP working

Source: Web API
2025-01-11 07:12 PM

Has this item been shipped and if not when will it be shipped as I have been without WiFi since earlier in the week. Thank you.

Source: Web API
2025-01-11 07:09 PM

The item is installed in my home

Source: Web API
2025-01-09 08:57 PM

Hello Robert,

Thank you for contacting Ruckus Networks.

Based on your request, we understand that you are looking for Technical Assistance on your Ruckus Wireless /Switching product deployed in your Lennar Home.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted. You can find the Ruckus Support for Lennar Homes at ‘https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice. You will need to create an account on the forum to receive support.

Since I have redirected you to the concern team, I will proceed to mark this ticket as closed.

Have a wonderful rest of your day.

Regards,

Nadeem Farooqui | Licensing and Administration (LAT)
My hours are Monday–Friday 09:00 AM to 06:00 PM PST.
“Got Licensing questions? We have answers” https://support.ruckuswireless.com/hth-licensing
Customer support is open 24x7, Contact Us: https://support.ruckuswireless.com/contact-us
Have a question or need to escalate? “Chat Now”

COMMSCOPE
now meets next.

Source: Nadeem Farooqui
2025-01-09 08:32 PM

Hello Robert,

Greetings from Ruckus networks.

Kindly confirm the unit is installed in Lennar smart homes.

Looking forward for your response.

Regards,

Nadeem Farooqui | Licensing and Administration (LAT)
My hours are Monday–Friday 09:00 AM to 06:00 PM PST.
“Got Licensing questions? We have answers” https://support.ruckuswireless.com/hth-licensing
Customer support is open 24x7, Contact Us: https://support.ruckuswireless.com/contact-us
Have a question or need to escalate? “Chat Now”

COMMSCOPE
now meets next.
ref:!00D5006n2C.!500PH0WdwRk:ref