RMA Requested per ruckus guidance and no resolution after 2 weeks

[RobertCostigan]

RMA requested 

I have submitted multiple RMA to get my new switch per your guidance. I have requested status update on tracking information and when the item has shipped. My cases keep getting closed and I need someone to call me 619-829-5009. Doing the chat option is not convenient as there is a significant time difference between your offices and where I reside. I need the new switch because it has been 2 weeks without the use of my ap switch’s. As you know Lennar homes utilize internet to for alarms, ring, increased internet speed, tv, etc. Requesting immediate assistance and resolution to get this item shipped asap.

I have not had no updates and request that this issue be resolved immediately

has anyone else had this issue getting an RMA getting it shipped? I had a neighbor get his in 2 days expedited.