Ruckus ap not powering up

[RobertCostigan]

Power went off in house and now lights aren’t one and devices aren’t powered on

[Imran_ruckus]

Hi @RobertCostigan 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Points are not powering ON after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[RobertCostigan]

Requesting callback 619-829-5009

[Imran_ruckus]

Hi @RobertCostigan 

Greetings!!!

Thank you for the response and the information shared.

From the picture you shared, I see an Amber/Yellow light on the SYST LED of the RUCKUS ICX-7150-C12P Switch. This means the Switch is stuck in boot mode.

To troubleshoot this issue, please refer to the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please let me know if you are stuck at any point following the steps.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RobertCostigan]

Tried both steps and still not powering up