RMA Requested per ruckus guidance and no resolution after 2 weeks

[RobertCostigan]

RMA requested 

I have submitted multiple RMA to get my new switch per your guidance. I have requested status update on tracking information and when the item has shipped. My cases keep getting closed and I need someone to call me 619-829-5009. Doing the chat option is not convenient as there is a significant time difference between your offices and where I reside. I need the new switch because it has been 2 weeks without the use of my ap switch’s. As you know Lennar homes utilize internet to for alarms, ring, increased internet speed, tv, etc. Requesting immediate assistance and resolution to get this item shipped asap.

I have not had no updates and request that this issue be resolved immediately

has anyone else had this issue getting an RMA getting it shipped? I had a neighbor get his in 2 days expedited.

[Imran_ruckus]

Hi @RobertCostigan 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please enquire about this once again on the CHAT option?

Below is the link for your post:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ap-not-powering-up/m-...

Please check and let me know how it goes.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RobertCostigan]

I have written back on this link several times and all you are writing back is a copy and paste which is NOT assisting in getting this RMA sent out. I need actual help and not a standard text that result in no assistance.

i want to know if my new RMA has been shipped out because i have filled in 2 requests over a week and a half ago. Requesting supervisor assistance and not a generic copy and paste response.

[Imran_ruckus]

Hi @RobertCostigan 

Thank you for the response.

Let me check internally with the RMA team. Give us some time.

Kindly refrain from posting multiple queries regarding the same issue, as doing so may result in your ID being automatically blocked.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @RobertCostigan 

Upon reviewing your case with the RMA team, it was noted that the steps outlined in the RMA post have not been followed by you. Specifically, the RMA post link has not been provided, as required. Please refer to the screenshot below for clarification.

To clarify, simply raising an RMA case through CHAT is not sufficient. You must also share the RMA post link, which can be found here:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ap-not-powering-up/m-...

Please ensure that you follow the process carefully step by step as outlined in the post. Raise a new case and share the mentioned link.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community