R510 update needed?

[Gunner]

We are experiencing buffering issues on our TVs during peak times and suspect it is coming from our Ruckus R510, especially since our HOA upgraded to a very high Spectrum speed.    We cannot access Configure.Me and the website the community points us to no longer exists.  We know the serial number of the R510 but not the password.  Several of our Lennar HOA members are replacing their Ruckus equipment for other brands because they cannot navigate the upgrades.   Our system was installed by Amazon Tech Services.   Is there any phone support available for Lennar homes?> 

[Gunner]

Please send and example of the actual CLI command on a Mac "terminal".   

[Imran_ruckus]

Hi @Gunner 

Thank you for your response.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for guidance on accessing the Command Line Interface (CLI):

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Gunner]

Says connection refused.  I just wanted the latest updates not to become a systems engineer. 

[Imran_ruckus]

Hi @Gunner 

Thank you for the update.

Kindly note that these steps needs to be followed in order to upgrade the Switch.

Please try accessing the device using Telnet, as mentioned earlier.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Gunner]

I installed Telnet, entered the nc + IP address of the switch and it recognized it.   I tried an additional command and it responded that no password has been assigned yet.