R510 is defective after power cycle

[thejammer]

Ive tried restoring the bak file and it wont do anything. The AP is connected to a router and it is unable to get an internet connection. Unit seems defective and shows up as lifetime warranty on the site.

[Imran_ruckus]

HI @thejammer 

Please make sure to reset the Access Point using a web browser as explained in the video shared previously.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[thejammer]

If i let my router do the dhcp, what ip address and gateway do i need to put under wan ip address? Im tempted to think there is a config issue

 

[thejammer]

This is starting to get ridiculous, ive spent over a day to get this working to not avail. This unit is obviously defective and needs to be replaced. Please transfer me to level 2 and lets stop wasting time

[Imran_ruckus]

Hi @thejammer 

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note this forum is on a best-effort basis.

There is no need to configure anything if you have reset the AP as described previously.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work/suggests)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software/3721-ruckus-unleashed-ap-200-14-ga-refresh-2-software-fo...

Once you upgrade your ALL Access Points, please check the Wi-Fi internet connectivity.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @thejammer 
Greetings!!!

Could you please update on the status to proceed further.

Thank you for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.