R510 flashing red PWR light, will not respond to factory reset

[ryandriven]

I have two R510's in my home, one is working perfect. The other will not respond to a factory reset, and is flashing RED on the PWR light slowly. 

Does this AP need to be replaced?

[Imran_ruckus]

Hi @ryandriven 

Thank you for your response and the information provided on the private chat.

We kindly request that you connect your RUCKUS R510 Access Points (APs) one by one to a functional power outlet and share both pictures and a single video showcasing the light status, the cord connected to the APs, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @ryandriven 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[ryandriven]

Hi -

When I plug in using a 12V I get a green light. When I reset again, I get multi color flashing lights. 

When I plug back into the POE on the ceiling in the house, I just get a slow flashing red light. 

I also swapped places with the working AP (to rule out any wiring/switch issues). The one working AP is fine in either location.

Can we RMA my dead AP?

Ryan

[Imran_ruckus]

Hi @ryandriven 

Thank you for your response and the update.

This could indicate a potential issue with the Ethernet cable connected between the Switch and the affected Access Point.

Please try using a different, known, working Ethernet cable and test again.

Thank you once again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community