R510 - Heartbeat Loss - ICX7150-C12 Switch

[scott_kennedy]

After 5yrs of living in this home with the Lennar / Ruckus system,  first time seeing this type of error.   Did numerous searching prior to this post but yet still dealing with every 12hr alert of "heartbeat loss"

[Imran_ruckus]

Hi @scott_kennedy 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[scott_kennedy]

apologies, for some reason I was not able ot log back into this forum.  I will try today on the above resolution and advise.  

[Imran_ruckus]

Hi @scott_kennedy 

Greetings!

Thank you for reaching out to the RUCKUS Community Forums.

As this case/post has been closed due to no response after our follow-ups, we kindly request that you raise a new post so we can assist you further. You can add this post's link to the new one as a reference.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support