R510 - Heartbeat Loss - ICX7150-C12 Switch

[scott_kennedy]

After 5yrs of living in this home with the Lennar / Ruckus system,  first time seeing this type of error.   Did numerous searching prior to this post but yet still dealing with every 12hr alert of "heartbeat loss"

[Imran_ruckus]

Hi @scott_kennedy 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue. Please confirm if you followed the recommended changes.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[scott_kennedy]

Will try to work on this later today or tomorrow.  

[Imran_ruckus]

Hi @scott_kennedy 

Thank you for your response and the update.

Kindly keep us informed on the progress.

We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @scott_kennedy 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @scott_kennedy 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support