After 5yrs of living in this home with the Lennar / Ruckus system, first time seeing this type of error. Did numerous searching prior to this post but yet still dealing with every 12hr alert of "heartbeat loss"
Greetings!!!
Thank you for the response and the update.
Usually we see the heartbeat loss twice a day. Check this article, which traces the problem to root AP renewing its DHCP address every 12 hours, which leads to the Unleashed network being disconnected and rebuilt every 12 hours. All Ruckus Unleashed AP's Lose Heartbeat Simultaneously (kahuna-fi.com)
If DHCP is set on the Unleashed, try with Static following the below process.
Try to assign the root/Master AP to the static IP address outside my AT&T router DHCP range. Only keep the root AP a static address, the other four APs in my home receive their addresses via DHCP. That probably will resolve the issue.
Notes:
- Do not enable DHCP in the Unleashed– as you know the DHCP server runs only on your AT&T router.
- Make sure the static IP address is not used by any other device; it should be on the same subnetwork, but outside of the IP range used by the DHCP server.
Refer to the screenshots below for more information.
First, configure the preferred master via System->System Info. Select your preferred Access Point as the Primary Preferred Master AP.
The "Secondary Preferred Master" option is not really important, as we only give static IP to the Primary Master AP, and other APs will continue to use DHCP.
In the second step, go to System -> IP Settings and then the first tab (IP Settings) to configure static IP for the master AP. Check the values (Netmask, Gateway, DNS servers), then change the setting from DHCP to Static and manually type a new value in the "IP Address" field.
What exact IP to dedicate as static IP is your decision, based on what router you have and how its DHCP range is configured. I cannot provide instructions on how to do it with your router, but you might be able to get some help from your ISP (Internet Service Provider). For example, the range is 192.168.1.70 to 192.168.1.250, so I have chosen a free address just outside this range. Again check that this address is not assigned to any other device, otherwise, it would lead to an IP conflict.
I hope this is useful and may resolve the issue.
Please let me know how it goes.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
