R510 Hardware Failure – CTL Slow Blink, Radios Dead, Won’t Boot or Adopt

[MelvinMom]

Hello Ruckus Support Team,

I am requesting assistance with what appears to be a hardware failure on one of my Ruckus R510 access points (installed in a Lennar home). The second AP in my home is functioning normally.

Problem Summary

My R510 boots with PWR solid green but:

• CTL blinks slow (1 second interval) indefinitely

• 2.4G and 5G radios never turn on

• AP never obtains a DHCP address

• AP never broadcasts a Configure.Me SSID

• AP does not appear in Unleashed (Master AP is online and functioning)

• Factory reset attempts do not change behavior

Troubleshooting Completed

• Swapped APs between known-good PoE ports

  → The good AP works in both locations

  → The faulty AP fails in both locations

• Verified switch port, PoE, cabling, and wall jack (all confirmed working)

• Performed correct 12-second factory reset multiple times

• Power-cycled PoE switch and AT&T gateway

• Attempted forced recovery reset (hold reset while powering on)

• AP never completes boot sequence and never initializes its radios

Conclusion

This R510 appears to have a hardware-level failure consistent with known radio/flash issues reported for aging R510 units. My other R510 is healthy and functioning.

Request

Please advise on:

1. RMA or replacement options

2. Whether this R510 qualifies under Ruckus’ Limited Lifetime Warranty

3. Any additional recovery steps you would like me to attempt

Hardware Info

• Model: Ruckus R510

• Serial Number: 952072001870

• MAC Address: C803F52A6E80

• Deployment: Lennar home, residential

Thank you for your assistance — I have done extensive troubleshooting, and this unit appears to be non-recoverable.