R510 Hard reset, no configure.me SSID

[jgold422]

Hello

I recently moved into a Lennar home with a CX7150 switch and 2 R510 APs pre installed. I am trying to reset the network to get it working with our new ISP. I have followed the instructions (unplug all but one AP, hard reset the plugged in AP) but I can’t seem to get the configure.me SSID to pop up for access. I have tried this with both APs individually and it doesn’t make a difference. Thank you in advance for any assistance.