R510 CTR light does not come on after Power Outage

[ANG1883]

Hi — Please help ASAP. My power went off for a few min the other day and now I am having internet issues. My internet from service provider is working… connected with orange Ethernet cable to Ruckus Router with 2 other Ethernet Cables (Blue)… all have green lights. I have 2 R510 mounted to the ceilings. 1 on the first floor (which has 4 green lights currently) and 1 on the second floor. The 2nd floor R510 has a 3 Green Lights on the Power, 5htz and 2.4... but the CTR is OFF. I have restarted internet a few times, and held the rest button in back of the R510 that isn’t working. Please help!

[ANG1883 · Accepted solution]

Hey!

I believe I have corrected the issue with my iPhone and "Termius" App that I downloaded. I haven't fully tested to see if everything is working properly but at least things are loading on my phone and music is playing through my Alexia (which it wasn't doing either before)

As you can see below, the "Running Image" is now referencing "SPS" but the version 08.0.90d... Should I still change this version to 08.0.90e as referenced above or leave as is?

Appreciate all your help!! I'm not sure why Ruckus is not allowed to discuss solutions with Lennar Homeowners for their products.. It makes it extremely difficult to get issues resolved. I hope that changes because that average person will not be able to fix their equipment themselves, even with a step-by-step detail that you have provided. Service (most times) is better that the product itself. If a company/brand doesn't provide the necessary support, then next step is substituting their product for on-demand service.

Again, I appreciate your help!

[pinky_ruckus]

Hello @ANG1883 ,

Thank you for the response.

We are glad to know that the SPR issue is now resolved and the devices are connecting with Internet.

We recommend customers to upgrade the Switch to the recommended version, 08.0.95g.

You can use the upgrade tool mentioned  in the previous post and upgrade the Switch to the most recommended version.

Apologies for the inconvenience caused, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

And this forum is on a best best-effort basis support.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @ANG1883   ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @ANG1883 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @ANG1883 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community