R510 Access pointers not powering up and No internet

[vimalasree16]

Hello

I am new to this community and my AP is not powering up since a month. I have bought the Another Router and working on it. Could someone provide the technical support how to troubleshoot the Access Points. Thank you and Appreciate the help.

R510 Access Pointers

SN: 261809007453

Thank you.

[Vásquez_Fer]

Hi @vimalasree16 

Hope you are doing well! 

1 -Is the Access Point powering up via Power injector ( external power to power the Access Point ) or Ruckus switch if the answer is ( Ruckus switch ) could you please answer the following questions ? 

2-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2-Make sure it is plugged into a well-known outlet/power source

Best Regards 

Fernando Vasquez 

[vimalasree16]

[Vásquez_Fer]

Hi @vimalasree16 

Hope you are doing well 

Seems that you switch may present some PoE issue (power over Ethernet)
To solve this you must access the command line of the Switch and do some diagnostics

1-For this we must locate the IP address of your Ruckus Switch (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide: 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this 

ICX7150-C12 Switch>

3-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here) or do a screenshot 

If you cannot access via IP we can access physical using a console cable 

How to console in the ICX-7150-C12p

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are log in via console go to the Step '3'

Best Regards 

Fernando Vasquez 

[vimalasree16]