R510 Access Point

[EDUALOPEZ1206]

Good afternoon, 

I have a couple questions. First, my name is Edua Lopez. I am the landlord of the tenant residing in my property which is a Lennar home. Her router stopped working. I would like to know if we have a warranty or what I can do in order to get a new one or see how we can get it repaired. This is the information: PRODUCT NAME: R510 ACESS POINT, BRAND: RUCKUS WIRELESS, MODEL: R510. Please get back to me as soon as possible. Thank you. 

[Vásquez_Fer]

Hi @EDUALOPEZ1206 

1-What kind of troubleshooting steps did you preform to get that the Access Point R510 is damaged ?

2 How many access Points are at your home ?

3-Please verify connections here is a short guide : 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Best Regards 

Fernando Vasquez