R510 Access Point Dead

[seanadam]

My access point was whirring all weekend. It has a red dot, and is showing offline in the app.

We paid an IT person (a lot) to take it off our ceiling. He confirmed it is dead. It is supposed to be under warranty.

I'm trying for the 7th time to make this post. I've been hung up on by Ruckus support multiple times.  Very concerning.

Please help and let me know what I need to do to process my warranty. 

Respectfully,

[Imran_ruckus]

Hi @seanadam 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Point is not working with a Red LED. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please let me know if you tried to reset this Access Point using a paper clip?

If not, please try it once following the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.