Solved: RUCKUS Forums - R510 AP Solid Red Light Won't Boot - Page 2

InlineSix24 · ‎07-29-2025

R510 AP one of two is not working. PWR light on the front panel stays red after power cycling. Unleashed app shows the AP as offline. I have unplugged the POE and plugged it back in with no change. I have also tried holding the reset button for 45 seconds using a paper clip - PWR light continued to persist as red. I removed the AP and tried a different Ethernet cable along with 12V adaptor with no success. The second R510 is connected and working.

Imran_ruckus · ‎07-31-2025

Hi @InlineSix24

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting performed, you have confirmed that after resetting the Access Point and verifying all connectivity and cable connections, the issue still persists with the Red PWR LED. Additionally, this is the only Access Point that is not functioning, with no power observed even after testing with an external power adapter; the behavior remains unchanged.

As a result, this Access Point (AP) unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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