Devices not connecting Ruckus

[JC]

Some of my devices are not connecting to my Ruckus (ICX 7150-C12P). This seems to happen intermittently and randomly. Nothing has changed at home. Please help. Thank you!

[Imran_ruckus]

Hi @JC 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

The symptoms you explained are related to the Router Code on the RUCKUS Switch, which happens after a brief power outage or power spikes.

To check and fix this issue, please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article below.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Let me know how it goes, and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @JC 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[JC]

Hello Imran,

I followed all of the instructions yesterday. After the Router#show flash command, I saw there was a "SPR" under the compressed sec code size line. I completed the fix ending with "Router#boot system flash secondary yes" command. This restarted Ruckus. I also restarted my AT&T modem. It seemed to work fine yesterday after doing all of this.

BUT the same random, intermittent dropping off of devices from the WiFi started again today!

Do I need a Ruckus device? How can I definitively resolve this?  Thank you

[Imran_ruckus]

Hi @JC 

Thank you for your response and the update.

Could you please provide the Command Line Interface (CLI) outputs for the following commands:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Additionally, kindly share a picture of the RUCKUS ICX-7150-C12P Switch that clearly shows the LED status indicators and cable connections (please refer to the screenshot below for guidance).

Please help me with the Above queries and let me know if you have any questions or need further clarification.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support