R510 AP PWR light stuck on red.

[Cpaquette86]

I have 2 R510 AP's. Both are stuck on a red PWR light no matter what I do.  I have tried resetting it and am getting no results.  Any help would be appreciated.

[Cpaquette86]

I did not setup the AP's with the unleashed app so I cannot take a screenshot of the app.

 

[Imran_ruckus]

Hi @Cpaquette86 

Thank you for the response and the information.

Could you please try to factory reset as explained below.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 2 Access Points remove one of the 2 Access Points cables and perform a factory reset on your other plugged Access Point once the factory reset is done, please plug it back. 

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding,

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.