R510 AP Offine

[Purpose]

 

 

 

 

Hello

After a power outage 1 of 3 APs are offline. I have reset with no luck.

[Purpose]

This is the only computer/laptop I have, so how do we resolve this. 

[Imran_ruckus]

Hi @Purpose 

Thank you for the response and the update.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

We need a Laptop/PC to troubleshoot the issue. I would suggest arranging a Laptop and we will assist you with the Switch upgrade.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

Thank you again for your understanding and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Purpose 

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please let me know if you have any queries in this regard.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Purpose]

Still having the same issue I had in the very beginning. No AP’s are working properly and because I don’t have a Windows computer I have to live with subpar internet service that I still pay full price for. 

[Imran_ruckus]

Hi @Purpose 

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience.

As this is a simple issue which can be fixed from CLI. You can try to install Putty application on Android device if you have and try to access Switch CLI.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.