Quantity (2) Ruckus R510 Access Point devices have no power. Connected to ICX 7150-C12P

[FET4771]

Just establish an account. Email address ftallent@aol.com. Sorry for the duplicate issue. Bought a new construction townhome with Lennar in May 2018 with the Ruckus wireless system pre-installed in my house. Recently, had inclement weather and both the upstairs and downstairs R510 access point units no longer have power. The ICX 7150-C12P seems okay but the ports that both R510s are plugged into do not respond.

Need help please,

Fred Tallent

Kissimmee, Fl.

[Jayavidhya]

Hi @FET4771 

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Best regards,

Jayavidhya

Lennar Home Community

[FET4771]

Thank you for the quick response. I have no power at either R-510 upstairs or downstairs 

I also have no light indications at Port #1 and Port #3 of the ICX7150-C12P. These ports are used to connect each R-510 using CAT-5 cabling . I have photos available

[Jayavidhya]

Hi @FET4771 

Thanks for your information.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

Best regards,

Jayavidhya

Lennar Home Community

[FET4771]

Status area: All lights off.  Syst-Green, MS-Off, Update-Off, Diag-Off, CLD-Off, PWR-Green

Ports: #1 -INternet-Green, #2 - R510- Off, #3- No connection, #4- R-510- Off, #5- Garage- Amber,

#6- No connection, #7- Smart Things - Amber, #8 - No connection, #9 - Front Door Key - Amber,

#10 - No connection, #11 - Lutron Lights, #12 - No connection.

No other ports used