Quantity (2) Ruckus R510 Access Point devices have no power. Connected to ICX 7150-C12P

[FET4771]

Just establish an account. Email address ftallent@aol.com. Sorry for the duplicate issue. Bought a new construction townhome with Lennar in May 2018 with the Ruckus wireless system pre-installed in my house. Recently, had inclement weather and both the upstairs and downstairs R510 access point units no longer have power. The ICX 7150-C12P seems okay but the ports that both R510s are plugged into do not respond.

Need help please,

Fred Tallent

Kissimmee, Fl.

[FET4771]

I think you need to understand that I am the home owner, not an IT technician. Lennar programmed this device prior to me purchasing this townhome. I have very limited knowledge and do not have any of the original setup setting of the ICX-7150

[FET4771]

I have tried all the steps including the reset feature for the ICX-7150. The switch is still acting the same

[FET4771]

Just for verification I did unplug the power on the ICX-7150, waited 10 seconds, then replugged the power to the unit. All other ports were unplugged at that point. The switch reacted the same way. I also Unplugged the power to the 7150, placed a paper clip into the reset hole and while the clip was still inserted I repowered the unit. Then waited until the lights flashed amber and I removed the paper clip and let the unit reset.  The 7150 unit still responded in the same way with green and amber lights on.

[Jayavidhya]

Hi @FET4771 

Thanks for the update.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide which explains how to perform software recovery in detail.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community
 

[FET4771]

Sorry for the delay. I had to order a USB to type C cable. I have been working on the software recovery to no avail. My stumbling block is getting the PUTTY software to communicate with the 7150. The unit is powered and the cable is connected between the laptop USB and the proper port on the upper right . When configuring the PUTTY software I set to serial but no matter what port I select I receive an error #2 the system cannot find the file specified. 

The other tftpd64 program is ready but no communication. Any suggestions?

.t