Purchased Preowned Lennar home. Need help with Ruckus setup up

[sampande]

Hi,

I have no username and password from previous owner. I have Xfinity (X1) Gateway but unable to connect to Ruckus

[sampande]

And here is image of AP after reset and set up of network. Please help and if possible let me know how can I call to set this faster.

[Imran_ruckus]

Hi @sampande 

Greetings!!!

Thank you for the response and the detailed information you shared.

As per the picture showing the light status of the Access Points you shared, it’s in a normal state.

It must get connected with the new Wi-Fi network/SSID you configured during the factory reset process.

Please try to forget the RUCKUS Wi-Fi network on your smartphone and try to connect to it once again. If that doesn’t work, please check with another device.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[sampande]

Hi Imran,

thank you for response. I tried with multiple devices as well as “forget ruckus network”.

I would like to add one more information, on last AP image, PWR green light is flashing (slow flashing)

please let me know next steps 

[Imran_ruckus]

Hi @sampande 

Thank you for the response and the information you shared. 

If the PWR light on AP is flashing, meaning it is not getting a routable IP Address from the ISP’s (Internet Service Provider's) router DHCP Server.

Please refer to the below link to learn more about the light status of the AP and its meaning.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

Could you please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[sampande]