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Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

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Br0Br0
New Contributor

‎02-02-2026 11:14 AM

Need repair replacement steps
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Imran_ruckus
Community Manager
Community Manager
In response to Br0Br0

‎02-03-2026 10:42 AM

Hi @Br0Br0 

Thank you for the update.

Based on the image you shared, the amber (orange) LED on the RUCKUS ICX-7150-C12P switch indicates that the device is currently stuck in boot mode.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed steps on troubleshooting this issue:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Kindly follow the troubleshooting steps outlined in the article, and let me know if you encounter any issues or need assistance at any stage during the process.

Thank you again for your patience and understanding.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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Imran_ruckus
Community Manager
Community Manager
In response to Br0Br0

‎02-06-2026 04:01 AM

Hi @Br0Br0 

Greetings!!!

Thank you for the update and the information.

Please try Software Recovery keep us informed so we can continue assisting you and work toward resolving this issue as quickly as possible.

Thank you again for your patience and understanding.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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Br0Br0
New Contributor

‎02-02-2026 12:54 PM

Anyone know how to send in for repair and cost? Submitted a ticket and it was closed, phone or text support not supported.

Sys light is yellow, pwr light is green.
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Imran_ruckus
Community Manager
Community Manager
In response to Br0Br0

‎02-02-2026 12:56 PM

Hi @Br0Br0 

Thank you for the response.

Please share the information requested in my previous response.

Thank you again for your patience.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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Imran_ruckus
Community Manager
Community Manager
In response to Br0Br0

‎02-03-2026 06:14 AM

Hi @Br0Br0 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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Br0Br0
New Contributor

‎02-06-2026 07:47 PM

20260206_193212(1).jpg20260206_194005(1).jpg

 

It actually worked. Took about 30 minutes. Should have attempted to fix sooner.

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