Power outages

[Chanteal_84]

I just had a power outage a few days ago and i called my internet provider and they let me know that it was the ruckus therefore i need help fixing the issues please

[Jayavidhya]

Hi @Chanteal_84 

Based on the images you have shared, your ICX-7150-C12P Switch has steady green on SYS and the PWR which means the lights are in a normal state.

It seems that your PoE devices are not working connected to the ICX-7150-C12P Switch.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

1. I) By IP Address of the Switch OR
2. II) By Console Access to the Switch

1. By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

1. Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

1. By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Chanteal_84]

I followed the steps and it is still not working. 

[Jayavidhya]

Hi @Chanteal_84 

Please let us know whether you could find the IP address of the switch or not.

If not please share the screenshot of the error you are getting while following the steps.

Best regards,

Jayavidhya

Lennar Home Community
 

[Chanteal_84]

Is there anyway I can have a tech help me? I am literally have so much trouble with connection. I am going on day five and i am behind on my work.

[Jayavidhya]

Hi @Chanteal_84 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. 
We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.  
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.
 

Best regards,

Jayavidhya

Lennar Home Community