Power outage ruckus stuck

[Fatima1]

We had a power outage and my ruckus is stuck on reboot loop I did the reset method and all lights are flashing orange/ and 1 light is solid green.

[Sgatjens]

Hi @Fatima1 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community

When you mention your Ruckus device, are you referring to the switch (the large white box) or the access points (the smaller devices mounted on the ceiling)?

Kind regards,
Sofia Gätjens

Technical Support Engineer L2 TAC Wired | RUCKUS Networks

Ruckus Networks is now part of Belden Inc.

[Sgatjens]

Hello @Fatima1 
I trust this message finds you well. 

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you

 Kind regards,
Sofia Gätjens

Technical Support Engineer L2 TAC Wired | RUCKUS Networks

Ruckus Networks is now part of Belden Inc.

[Sgatjens]

Hello @Fatima1 

Greetings!!! 

I trust this message finds you well. 

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure. 

Thank you. 

Kind regards,
Sofia Gätjens

Technical Support Engineer L2 TAC Wired | RUCKUS Networks

Ruckus Networks is now part of Belden Inc.