CommScope RUCKUS Community Forums

Mbar21 · ‎03-17-2023

We had a power outage and our wireless access points are no longer working. Lights are completely off and the wifi is not showing up as an option. We tried following the steps in other forum posts but have not been able to get it working. Is there a technician that can be sent out to fix this please?

Mbar21 · ‎04-05-2023

I can't find the instructions for MAC users. Can you please send me the link to that? The one you sent me says "The console access in this example is for Windows, but you can check the next guide to use a MAC (MAC console access section)" but i can't find that.

Imran_ruckus · ‎04-05-2023

Hi @Mbar21

Thank you for the response and the update.

Please find the instructions for getting console access on a MAC device in the below-marked link.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Mbar21 · ‎04-05-2023

Thank you. So i've done that, but I'm not sure I understand what to do next.

Imran_ruckus · ‎04-06-2023

Hi @Mbar21

Greetings of the day!!!

Thank you for the response and the update.

If you have console access to your Switch, please perform the software recovery process.

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let us know once you finish this process. So that we could assist you in upgrading your Switch to the latest stable version to avoid these issues in the future.