OK, yes the Main Ruckus box(ICX7150 Switch) is the unit that provides power/data, and according to your description this main box may be stuck in boot mode, please confirm if the description I will provide It's how looks that the main box, and if not, please confirm if other devices that required power such a doorbell works fine while are connected to the main box.
ICX7150 Stuck in boot mode:
*The Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points).
*Will not have connectivity to the devices connected to the Switch.
*The ISP router will work fine.
*Console access will be the only access available.