Hi @hvganesh
Greetings!
Thank you for your response and the update.
Could you please verify if the same IP address has been assigned to the Ethernet adapter via Device Manager? Kindly refer to the screenshot below for reference. If there are differences, that will not work. Please check.
Once confirmed, please share a screenshot of the configuration as well.
Thank you again for your continued patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
Hi @hvganesh
Greetings of the day!!!
Thank you for sharing the requested information.
Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch is currently stuck in boot mode. You have followed the recommended troubleshooting steps, such as resetting with a paper clip and performing a Software Recovery. We have checked all the information with required assistance. However, it seems that the switch has a corrupted image that cannot be recovered, and the issue persists.
Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.
Feel free to contact us via chat. Copy and share the link from the post (URL), and switch serial number, paste it into the chat when prompted to start the unit replacement.
Please follow the steps as shown in the example below:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
