PoE Not Working

[DerekE82]

We received a ICX7150-C12P-2X1G with our new Lennar Build. We have three devices plugged into it that require PoE (Ring Elite Doorbell and two ZoneFlex R510 WAPs)

For a little while the PoE has been acting strangely. The Ring will stop working and the only solution has been to plug it into a different port, which would fix the issue. One of our R510s will turn itself off and on occasionally as well. Tuesday though (4/9) all three devices are completely dead (no lights, no connection), and switching ports around does not fix it. All of my non-PoE devices are fine and are able to connect to the network/internet.

I created a serial connection to the switch and as soon as I connected I received an endless scrolling of this error:

"main (48V) fault has forced all ports on slot 0 to lose power"

I looked through support tickets in the Ruckus community and found a few that describe my situation. I followed the steps to fix inside each but haven't had any success. Things I've tried are below.

1) Upgraded/Flashed my firmware on both the primary and secondary partitions to 08095. This caused the "main (48V) fault has forced all ports on slot 0 to lose power" error to stop once completed, but did not restore power to my PoE devices.

2) Went into config and ran inline power on the ports and saved the config. I ran show inline power and it says that PoE is on, but my devices aren't working.

3) Cycled the switch several times, no success

3) Unplugged each device, and plugged them back in slowly one by one, no success

I had put in an RMA request but was redirected to post this on the forums. Any help is appreciated, thank you.

Case ID: 01681301 in case you need to reference it

[Imran_ruckus · Accepted solution]

Hi @DerekE82 

Thank you for the response and for sharing the details.

Based on the troubleshooting done, your ICX-7150-C12P Switch PoE ports are not working and are unable to transmit power. You have already upgraded the Switch to a stable UFI 08095h version and we tried to enable the PoE ports using CLI commands however, the failure persists. Issue is more on the Switch hardware side. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.