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Ping is not alive and "can't get Kernel image" error

Shome
New Contributor

I have Lennar home. ICX-7150 switch is not working with amber/green light after power failure. I to reset it by pressing reset button but the lights became blinking. So, I turned off the firewall and followed the software recovery guidelines in the forum. However, I got the "Ping is not alive" error. So, I followed another guidelines from the forum (https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...) but the light didn't turn green and I got "Can't get Kernel image" error. Please advise on how to fix the switch. FYI, my internet and router are working.

Thanks.

1 ACCEPTED SOLUTION

Hi  @Shome 

Thank you for the response.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

11 REPLIES 11

Hi Imran,

Thanks for your help. I just want to let you know that I installed the new switch on the weekend. It works now. 

Thanks for responding to my post.

 

Hi  @Shome 

Thank you for the response.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.