Pay for USB C to UART Driver?

[scott_oram]

So I'm trying to troubleshoot my less than one year old Ruckus ICX 7150-C12P and R510 APs.

The APs POE is failing, but the switch stays up.

Ok cool no problem, I'll just update the ICX firmware... NOPE

Can't even download the USB C to UART driver because I need premium support?

This thing was installed by Amazon Tech Services as part of our Lennar home purchase.

This really blows.