Pay for USB C to UART Driver?
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10-31-2018 05:01 AM
So I'm trying to troubleshoot my less than one year old Ruckus ICX 7150-C12P and R510 APs.
The APs POE is failing, but the switch stays up.
Ok cool no problem, I'll just update the ICX firmware... NOPE
Can't even download the USB C to UART driver because I need premium support?
This thing was installed by Amazon Tech Services as part of our Lennar home purchase.
This really blows.
The APs POE is failing, but the switch stays up.
Ok cool no problem, I'll just update the ICX firmware... NOPE
Can't even download the USB C to UART driver because I need premium support?
This thing was installed by Amazon Tech Services as part of our Lennar home purchase.
This really blows.
2 REPLIES 2
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10-31-2018 05:31 AM
Honestly, I just use a console cable on those anyway. It is directly in the front. If you want to upgrade the firmware, I would go with 08.0.80ca.
You will want to make sure lldp run is set, and regular, "inline-power" too though that is already defaulted to on from 08.0.70 and later branches of code. You generally want to remove the power-by-class settings etc. and let the switch negotiate with the AP.
You will want to make sure lldp run is set, and regular, "inline-power" too though that is already defaulted to on from 08.0.70 and later branches of code. You generally want to remove the power-by-class settings etc. and let the switch negotiate with the AP.
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10-31-2018 05:39 AM
So I called Ruckus and they were extremely helpful, and added me to Lennar's premium support contract!
Top notch customer service...
Top notch customer service...

