PS5, Phones, TV, Computers not staying connected to network

[trevor]

WiFi Network shows up fine and works with Speed Test.  Everything will connect but then shows failed or errors.  I got a DNS server error on my PS5.  Phones and everything else don’t show an error but won’t access internet, download, nothing.  I messed with the IP address a while ago using directions from another thread and it didn’t work.  I’m not computer savvy enough to do the software recovery.  Need help.  

[trevor]

Hi Imran,

Prior to receiving this reply from you I tried to follow a knowledge base and do the upgrade myself.  Long story short I screwed it up at some point along the way and finally found an option in the CLI to restore to factory defaults which I did.  Now it looks like I need to do the initial setup on the switch.  I got the configure.me from both APs but was not able to get through set up on the app.  Please let me know where to go from here.  

[Imran_ruckus]

Hi @trevor 

Thank you for your response and the update.

Please try unplugging and then reconnecting the Ethernet cables of the Access Points to the RUCKUS ICX-7150-C12P Switch ports (To any 12 ports as highlighted in the screenshot below). Check if this restores normal functionality.

Kindly let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[trevor]

It did not.  

[Imran_ruckus]

Hi @trevor 

Thank you for the response and the update.

To better assist you, could you please provide the following information:

1. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[trevor]

Here you go.  There are 2 APs plugged into the switch.