Our Lennar network went down and now missing my network wireless list...PLEASE HELP!

[VillafuerteM]

Our lennar network suddenly went down the other day and now is no longer being listed on my network wireless list. Both the router and access points are both powered on and running but i do not see our network listed on any of the devices here in our home. 

[VillafuerteM]

 

[VillafuerteM]

 

[Imran_ruckus]

Hi @VillafuerteM 

Thank you for the response.

My sincere Apologies for the inconvenience. 

We need Switch and Access Point pictures to assist you accordingly, as troubleshooting steps will be based on them. We request you for the pictures, please share them at your convenience.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

[VillafuerteM]

pictures have been uploaded. 

[VillafuerteM]

is there a way we can get a faster response than this please? i really wish you guys had not stopped taking phone calls for lennar customers with your product..i am currently using up my mobile hotspot waiting for your response. can we this get this taken care of faster please? we just had our router replaced on september of last year due to the previous one being overloaded from a power outage. and now we are having an issue with this one 7 months later.