One AP not getting powered.

[vivjain604]

Greetings,

We have 4 APs in our Lennar home. One of the AP, which is in topmost floor (3rd Floor), does not seem to be getting powered on, all indicators are without light. 

When checking the corresponding Ethernet line in the ruckus main switch, that Ethernet port also has no light. We tried plugging in that Ethernet into other available ports but still no green light.

The loft ceiling is very high and not accessible via common 3 step ladder, so we couldn't try swapping AP to see if it's the Ethernet wire is the issue or if it's the AP itself.