cancel
Showing results for 
Search instead for 
Did you mean: 

Power outage. WAPs will not power on.

stephen_fleming
New Contributor

Hello. Power went out the other day. The Ruckus switch seems to be powered on, but the WAPs on each floor will not power on. It appears that other members are experiencing similar issues. My lap top does not have a Ethernet cable port to perform maintenance on the switch. Please advise. 

BB3364B7-2829-4426-8403-24501CA4CC24.jpeg

30E9E883-208C-4804-B99D-95B81DA4393A.jpeg

ABD99D6C-2CAD-430A-8C03-385E4C755DD7.jpeg

10 REPLIES 10

Vásquez_Fer
Moderator
Moderator

Hi @stephen_fleming 

Hope you are doing well ! 

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly. 

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick 

  1. Remove power from the switch.
  2. Press and hold the Reset button while applying power to the switch.
  3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide: 

How to console in the ICX-7150-12cp 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands: 

Boot_primary or Boot_secondary 

If that step does not work Software recovery needs to be applied

Here is the guide: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

I know your PC doesn't have an Ethernet port, but maybe you can borrow one from a neighbor, family, etc.

Also there are some adapters that you can use to create the connection here is a reference:adapter.png

 

Best Regards 

Fernando Vasquez 

Fernando, thank you for the help. It appears the first step corrected the issue - applying power while pressing the reset button. Only a couple of devices could not connect to the WiFi after the switch/WAPs rebooted. Not an issue though. Thanks again.

Hi @stephen_fleming 

Feel free to mark the post as resolved if you have any other issues with your Switch, feel free to post on the forum.

Best Regards 

Fernando Vasquez 

Red
New Contributor

I am having the same problem. If I do a factory reset, does this mean everything will turn back on to what was setup prior to outage? or will have to reprogram and setup everything all over again?