Not connecting

[JJ4]

My ruckus does not seem to be connecting properly to my wifi even after I have restarted the ruckus and wifi. I have two ports in my house that are doing different things but neither is properly connected. Please assist.

[Imran_ruckus]

Hi @JJ4 

Greetings!!!

Thank you for the response and the update.

Could you please try to IP Scan on a Windows laptop or any other device?

Additionally, please try to access the CLI using the console option.

Apologies for the inconvenience, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please try the recommended steps and let me know how it goes. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.