Not able to reset username and password

[bobdodson]

I need help resetting username and password.

[Imran_ruckus]

Hi @bobdodson 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that you need assistance in resetting the RUCKUS Username and Password.

Could you please let me know if you are trying to reset the credentials for RUCKUS ICX-7150-C12P Switch Or RUCKUS R510 Access Point’s Unleashed system?

And do you know the current credentials?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[bobdodson]

Hi - 

Thanks for the case update and apologies for the minimal details. I have RUCKUS ICX-7150-C12P. I have access to the ruckus wifi networks, but forgot my username and password to the unleashed app to manage the ruckus router. How can I reset my unleashed credentials? 

[Imran_ruckus]

Hi @bobdodson 

Greetings!!!

Thank you for the response and the information you shared.

Could you please try to access Unleashed on a web browser using the default credentials provided in the below guide?

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.