Not able to connect ruckus to my internet

[pburns3456]

Anybody know someone in Riverside County, CA that can come to my home and connect my ruckus to my internet?

[Imran_ruckus]

Hi @pburns3456 

Greetings!!!
Thank you for the response and the update.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi Network/SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

If you have 2 R510 Access Points in your setup, remove the cables of ONE Access Point, and perform the factory reset only on the ONE connected with RED light. Once you complete it, connect the unplugged Access point cable back to the Switch ports and it will sync up with the configurations from the factory reset Access Point. 

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.