Not Able to Connect Putty

[tmrajesh]

I recently changed my Ruckus device and switched my network provider from CenturyLink to Xfinity. Since then, I’ve been unable to connect to the Ruckus device using PuTTY. 

The Switch IP address is showing as 10.0.0.114. When I use it in the Telnet Host name, it does not allow me to open PuTTY. 

Could you please advise on how to resolve this issue?

[tmrajesh]

Hello Pinky, 

My Internet provider asked me to change the router. I will change and give you the update by next week. Thanks. 

Rajesh 

[Imran_ruckus]

Hi @tmrajesh 

Greetings!

Thank you for your response and the update.

Sure. Please keep us informed on the status of the issue. If it gets resolved or if you require further assistance, just let us know, we are here to help.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @tmrajesh 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[tmrajesh]

Hello Imran, 

Thanks for the follow-up. I am still waiting for the new router from the service provider. Once It's done, I will check and get back to you. Thanks again. 

Regards

Rajesh 

[Imran_ruckus]

Hi @tmrajesh 

Greetings!

Thank you for your response and the update.

Sure. Please keep us informed on the status of the issue. If it gets resolved or if you require further assistance, just let us know, we are here to help.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support