Not Able to Connect Putty

[tmrajesh]

I recently changed my Ruckus device and switched my network provider from CenturyLink to Xfinity. Since then, I’ve been unable to connect to the Ruckus device using PuTTY. 

The Switch IP address is showing as 10.0.0.114. When I use it in the Telnet Host name, it does not allow me to open PuTTY. 

Could you please advise on how to resolve this issue?

[pinky_ruckus]

Hello @tmrajesh ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are unable to access the putty using the Switch Ip address

Could you please use the same IP address to login to the web browser and confirm if you are able to access the Switch dashboard?

You should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Please click on Login option and try to access the Switch GUI using the login credentials.

Please let us know if you are able to access the dashboard with the obtained IP address.

Thank you again for your patience and understanding.

Please let me know if you have any queries in this regard.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @tmrajesh  ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[tmrajesh]

Sorry for the late reply. 

No, I couldn't connect with the web browser as well. 

[pinky_ruckus]

Hello @tmrajesh ,

Thank you for the response.

I would request you to please perform .an IP scan and share the screenshot of the results.

Also, please use the IP address to login to the browser and share the screenshot of the error message..

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.