No power to access point on ceiling (zoneflex R510)

[mcmarasco]

We had a power outage last night and when the power came back on, Ruckus did NOT.  There is no power getting to the access point on the ceiling.  In other words, no lights are lit on the AP on the ceiling, not even the power light.

We have the Zoneflex R510 per the information provided to me by Lennar.  When i check the unit (ICX 7150-C12p) that's in my bedroom closet that's connected to my ISP's router, the "power" light is green but the "syst" light is amber/yellow.

From what i read about this issue, i do not believe I have the ability to fix.

How do I schedule an on-site/in-home service call?

[Jayavidhya]

Hi @mcmarasco 

Greetings of the day,

Based on your description, it seems that your switch has one green and one yellow light, which means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community
 

[FOTV]

I am having the same issue. Is there a solution yet? 

[Jayavidhya]

Hi @FOTV 

Greetings of the day,

Please try to create a new post/question and provide the detailed description of the issue so that we can guide you properly.

Best regards,

Jayavidhya

Lennar Home Community

[FOTV]

I did already last night. Just not under Lennar homes